The UNT Staff Customer Service Award acknowledges staff members who establish and maintain positive and effective working relationships with fellow staff, faculty, students and internal/external customers. They are dedicated to continuously improving customer satisfaction, exceeding expectations and reacting appropriately to ensure customer satisfaction. They also demonstrate excellence in resolving conflicts and/or when facing challenges. Up to five employees per year can be honored in this category. Recipients receive an engraved award and $2,000 taxable cash award.

Read the nomination form in English or the nomination form in Spanish.

Eligibility:

  • Nominee must be in a UNT retirement-eligible staff position for at least six consecutive months.
  • Nominee must hold a position lower than the level of Associate/Assistant Vice President.
  • Nominee may not have received any formal disciplinary action or performance improvement plan within the twelve months prior to the nomination date.
  • Nominee may not have received the award within the previous three years.

Criteria:

  • Nominee goes above and beyond by displaying a positive and caring attitude, even under the most difficult circumstances.
  • Nominee Takes ownership of problems and follows through until completion and/or resolution.
  • Nominee is extremely conscientious in ensuring customers receive the guidance and answers they need in a timely, courteous, and caring manner.
  • Nominee eliminates barriers for customers by effectively and efficiently communicating, collaborating, and addressing customer needs.
  • Nominee serves as a role model to students and coworkers through positive and caring interactions with internal and/or external customers.

Staff Appreciation Awards

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