Office of the President

Office of the President

Customer Service Award

The UNT Staff Customer Service Award acknowledges staff members who establish and maintain positive and effective working relationships with fellow staff, faculty, students and internal/external customers. They are dedicated to continuously improving customer satisfaction, exceeding expectations and reacting appropriately to ensure customer satisfaction. They also demonstrate excellence in resolving conflicts and/or when facing challenges. Up to three employees per year can be honored in this category. Recipients receive an engraved award and $1,000 taxable cash award.

Nomination forms will be made available for submission during the nomination period.


  • Nominee must be a staff member in a UNT retirement-eligible position for at least six consecutive months from the date of nomination.
  • Nominee must hold a position lower than the level of executive (president, provost, vice president, vice provost, or associate or assistant vice president).
  • Nominee may not have any formal disciplinary action within 12 months prior to the nomination date.
  • Nominee must have a performance rating not lower than 2.5 on his or her most recent performance evaluation.
  • Nominee may not have received this award within the previous three years.


  • Nominee goes above and beyond by displaying a positive attitude, even under the most difficult circumstances, which impacts the internal/external customer experience.
  • Nominee has repeatedly been "caught in the act" of delivering exceptional service above and beyond the call of duty.
  • Nominee goes above and beyond to eliminate barriers for customers by effectively and efficiently communicating, collaborating and addressing customer needs.
  • Nominee demonstrates creativity or resourcefulness in assisting customers above and beyond the call of duty, adhering to UNT policy and protocol.
  • Nominee goes above and beyond in serving as a role model to students and coworkers through positive interactions with internal and/or external customers.